Call (585) 267-9960 to speak with an expert stylist. Open Tue-Fri 12-8pm; Sat 11am-4 pm; Sun 2-5pm.

FAQ

MansaWear Custom-Made Custom-Fit

Custom-Made or Custom-Fit

Custom-made or custom-fit? What’s the difference? We provide custom-fit outfits on our website: Provide us with your measurements and MansaWear will make you a custom-fit clothing specifically to fit your body. Follow these 3 simple steps:

  1. Select your style
  2. Provide us with your measurement using our “Custom Sizing” or “Standard Sizes” measurement tool
  3. Select your fabric. MansaWear will send you your custom-fit item in 28—30 days.

Custom-made outfits include consultation, designing the placement of different pattern sections of the fabric for the outfit, styling advice and mash-ups with other items existing in one’s wardrobe. Design consultations are done at the boutique or via video conferencing. Our consultation fee start at $25 per hour.

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Custom Fabric Selection

While we do our best to honor all our customers’ choices in unique fabrics, it is important to realize that these fabrics are in limited supply. Once we run out of a specific print, we may not be able to fulfill your order. In such cases, MansaWear will do everything we can to help you choose another beautiful fabric for your custom garment. However, if we cannot find another suitable replacement, we will happily refund back your money. Thank you for your understanding and we look forward to providing you with unique and exquisite clothing from across the world.

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Prices, Delivery & Returns

Additional charges may apply for some styles and/or plus sizes.
The time frame from order to delivery is 28-30 business days or earlier as MansaWear produces in Ghana. Each year, Nita Brown travels to Ghana to source the fabrics and prints that she uses in her designs.
MansaWear is totally committed to our clients´ satisfaction however, we are unable to accept returns on clothing uniquely made to your measurements. But, we will provide up to $20 notion (zippers, buttons, snaps) credit or refund within 30 days of receipt of your outfit (as recorded by the shipping provider) if you are unhappy. In Stock outfits and accessories can be returned for a full refund within 30 days from the date of delivery as recorded by the shipper. The merchandise must be unworn and unaltered. Please note that you are responsible for the return postage.

Your 100% refund will be given in the original form of payment or a store credit. MansaWear store credits are valid for one year.

Please note that you are responsible for the return postage. Click here to send your request.

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Adjusting and Tweaking

Should an outfit require alterations, we will happily adjust it for you provided you live in the Rochester New York area or provide you with a $20 credit if outside of Rochester, NY area. In order to alter your outfit effectively, our tailors should see you wearing the garment in order to identify the problem. Alterations usually take around two weeks to complete and cost a minimum of $15 per order.