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Commonly Asked Questions
Custom-made outfits include consultation, designing the placement of different pattern sections of the fabric for the outfit, styling advice, and mash-ups with other items existing in your wardrobe. Design consultations are done at the boutique or via video conferencing.
While we do our best to honor all our customers’ choices in unique fabrics, it is important to realize that these fabrics are in limited supply. Once we run out of a specific print, we may not be able to fulfill your order. In such cases, MansaWear will do everything we can to help you choose another beautiful fabric for your custom garment. However, if we cannot find another suitable replacement, we will happily refund back your money. Thank you for your understanding and we look forward to providing you with unique and exquisite clothing from across the world.
The time frame from order to delivery is 28-30 business days.
MansaWear is totally committed to our clients´ satisfaction however, we are unable to accept returns on clothing uniquely made to your measurements. But, we are responsible for alteration costs up to 14 days after receipt of your custom-made item.
Outfits in stock and accessories can be returned for a full refund within 30 days from the date of delivery as recorded by the shipper. The merchandise must be saleable: unworn, unaltered and not stained. Please note that you are responsible for the return postage. Your 100% refund will be given in the original form of payment or store credit. MansaWear store credits are valid for one year. Please note that you are responsible for the return postage. Click here to send your request.
Yes. Please note that restocking fees are 10% or $5/item, whichever is greater, of the original purchase price will be charged on all return items. All sales are final on discounted items and thus are ineligible for returns.
Because your tailor-made outfit was finished without a fitting, MansaWear is responsible for alteration costs up to 14 days after receipt of your custom-made item. In order to alter your outfit effectively, our seamstress/tailors should see you wearing the garment in order to identify the problem. Alterations are done on-site or virtually and they usually take about 2-3 days to complete.